Shipping policy

Order Processing Time

  • Standard Orders: Orders are processed and shipped within 1-3 business days after payment is received.

  • Custom Orders: Custom designs may require additional processing time, depending on the complexity of the design. You will receive an estimated timeline during the order confirmation process.

  • Business Hours: We process orders Monday through Friday, excluding holidays. Orders placed after business hours will begin processing on the next business day.

Shipping Methods and Delivery Times

  • Shipping Options: We offer multiple shipping options, including standard and expedited shipping. Available options and costs will be displayed at checkout.

  • Estimated Delivery Time: Delivery times vary by location and shipping method. Standard shipping typically takes 5–10 business days within the U.S. and 10–20 business days for international orders.

  • Tracking Information: Once your order is shipped, you will receive an email with a tracking number to monitor your package.

Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed during checkout.

  • International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

International Shipping

  • We ship worldwide! However, delivery times for international orders may vary due to customs clearance and local postal services.

  • Please ensure your shipping address is accurate to avoid delays or returned packages.

Lost, Delayed, or Damaged Packages

  • Lost or Delayed Shipments: While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or customs. If your package is lost or delayed, please contact us, and we’ll assist in resolving the issue.

  • Damaged Items: If your item arrives damaged, notify us within 7 days of delivery with photos of the damage and packaging. We will work with you to replace or refund the item.

Address Errors

Please double-check your shipping address before placing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer. If a package is returned to us, additional shipping fees may apply to resend it.​

Returns and Refunds

For information on returning items or requesting refunds, please refer to our Return Policy.

We are committed to providing a smooth and satisfying shopping experience. Thank you for choosing Painted Piñata!